FAQs

Frequently Asked Questions


What if my ducted vacuum gets a blockage or loses suction?

It is possible that at some stage you may experience a blockage in your ducted vacuum system. The majority of blockages will occur in the floor tool, wand or hose. If this does happen remove the hose from the inlet and inspect the floor tool and straight wand attachments, if they are clear of obstructions check the curved wand on the hose.

If you cannot find any obstructions in the wand and tools and the machine still has low suction it may require a bag or filter change at the power unit. If your bag or filter has been changed and the problem persists please call us on 1800 33 51 33 for further assistance.


How do I turn on my ducted vacuum system?

Your ducted vacuum system has a low voltage circuit which allows it to switch on by simply plugging the hose into the inlet. To turn the system on you first need to check that the machine is plugged into a power point with the power switched on.

Once the power has been switched on to the machine plug your hose into a wall inlet inside your house. If you have a standard hose the unit should start immediately, the unit will turn off by removing the hose from the wall.

If you have a switchable hose (on/off switch on the handle) first take care to align the locating lug on the cuff of the hose to the corresponding location on the inlet- this will ensure the switch functions correctly. Plug in the hose and the unit should switch on and off via the switch on the wand.

Please Note: Switchable hoses require modern style inlets with 2 electrical contact points inside the inlet. If you are trying to connect a new switchable hose to older style inlets which turn on as soon as the door is opened or have a single ball bearing inside the hole the switch on the hose will not function.


Why won’t my ducted vacuum switch off?

If you remove your ducted vacuum hose from the inlet and the machine keeps running it is possible your machine may have a manual switch in the on position. This will cause the machine to run continuously once the power is switched on regardless of whether the hose is plugged into the inlet or not. (Not all ducted vacuum machines have this switch).

To check if this is the issue- turn the power point off to your ducted vacuum machine and then look for a switch on the machine, if present turn the switch off. Turn the power to the machine back on. With no hose plugged into the system the unit should not run.

If the unit continues to run contact us on 1800 33 51 33 for further assistance.


How often do I need to service my ducted vacuum system?

The majority of ducted vacuum systems do not need regular maintenance as long as they are used in accordance with the manufactures specifications in regards to current use of bags and filters.
A service may be necessary if you are experiencing a loss of suction or the machine will not start.


When do I change my ducted vacuum system bag?

It is important to use the correct type of ducted vacuum bag for your particular machine. In normal household conditions most ducted vacuum systems require a change of bag every 6-9 months or when at 75% capacity.

Please note: In homes with new carpet installed, the first 1-2 bags may need to be changed more often due to shedding.

A range of quality ducted vacuum bags can be ordered- (here)


Can I reuse my ducted vacuum bag?

No, ducted vacuum paper bags are not re-useable. The paper of the ducted vacuum filter bag has been designed to filter dust and stop it from entering the motor. Trying to reuse paper bags can void manufactures warranties.

A range of quality ducted vacuum bags can be ordered- (here)


When do I need to change my ducted vacuum filter?

The majority of bagless ducted vacuum machine on the market use a removable foam or cartridge style filter. To ensure the best performance from these machines you need to clean the filter regularly approx. 1-2 months. This can depend on the type of floor coverings and how often the system is used.

It is important to follow the manufactures recommended cleaning method as some of these filters are washable and some are not. In most cases it is recommended to have a second filter which can be interchanged while the original is being cleaned.

Note: It is important these filters are replaced once they begin to show deterioration as they responsible for the protection of the machines motor.

A range of filters can be ordered- (here)


What type of bag do I buy for my ducted vacuum?

A range of ducted vacuum bags can be seen (here).

If you are still unsure of the bag you require please contact us on 1800 33 51 33 or email
srw@astrovac.com.au for further assistance


When do I need to change my ducted vacuum cloth bag filter?

A small percentage of ducted vacuum systems use an inverted material filter bag. These are mostly self-cleaning if mounted in the top section of a canister machine that is emptied by removing a drum off the bottom eg. Volta, Electrolux and Cyclovac.

It is important to follow the manufacturer’s instructions, and it is not advised to remove these filter bags without proper instructions.

If your system has a paper bag with a secondary cloth bag filter eg. Silent Master or Central Vac International, the paper bag should be replaced at regular intervals and the cloth bag only of damaged.

Silent Master and Central Vac replacement bags can be ordered (here)


How do I stop the ducted vacuum system hose marking my walls?

To minimise any marks to your walls and furniture from the ducted vacuum system hose it is important you have the correct length hose for your home. If the hose is too short it is more likely to rub against corners of walls and furniture as you try and clean that furthest part of the house.

With the correct length hose, a hose sock/cover is an excellent investment to further protect against any marking.

A range of hoses and socks can be ordered (here)


What length hose do I need?

Standard ducted vacuum hose is available up to 20M long, however this is not recommended. To ensure proper performance it is recommended to use no longer than a 12M hose with the optimum length being a 9M.

Switchable hoses are available in 9, 10.5 and 12M lengths.

A range of hoses can be ordered (here)